Customer Experience at the Core — Building a Service-Driven Yuantai Derun

At Yuantai Derun Group, we put customer journey as the foundation of all operations.We are committed to continuous improvement and offer our clients prompt communication, personalised technical assistance and expert post-sales care. Yuantai Derun incorporates client insights into its manufacturing and supply chain processes.This results in quicker turnaround times, enhanced dependability, and a more seamless partnership experience.

The product sizing increases our warehouse management difficulty and management cost, but the user will no longer The need to cut and weld the products has greatly reduced the user’s processing costs and material waste. This is one of our market-oriented customer-centric innovative practices. If we persist, we will definitely maintain it for a long time.

Equipment research and development and introduction of new technology, in addition to the conventional rectangular tube can also produce a variety of non-standard, special-shaped, polygonal shaped,right-angled and other structural steel pipes; the new structure of the round tube equipment adds large diameter, thick-walled structure round tubes The products can be produced from Φ20mm to Φ1420mm, structural round tubes with wall thickness of 3.75mm to 50mm; the spot stock maintains the full specification spot stock of Q235 material from 20 to 500 square meters, and provides The proportion of raw material inventory Q235, Q355 equipped with more than 8000 tons of stock material and the same proportion Q355 raw material inventory to meet customer small quantity and duration of the emergency order delivery capability.

In terms of services, we have a unified open and transparent quotation for the spot price and order price. The price is updated daily through the self-media platform matrix. Order customers can obtain the transactable price through the WeChat applet and ask salesman for quotation. We provide customers with one-stop processing, distribution and procurement services, processing includes hot-dip galvanizing processing services, product cutting, drilling, painting, component welding and other secondary processing services, in which hot-dip galvanizing can be customized according to customer requirements for zinc layer thickness, zinc layer up to 100 microns. Provide one-stop, one-ticket logistics distribution services such as road, railway, waterway transportation and short-distance consolidation, and can issue transportation invoices or value-added tax invoices for freight at preferential prices, for rectangular tube order users can realize profiles, welded pipes, etc.

One-stop unified purchasing and delivery service for steel products. Tianjin Yuantai Derun Group has a full set of qualifications including ISO9001, ISO14001, OHSAS18001, EU CE, French Classification Society BV, Japan JIS and other complete certifications can help dealers issue authorizations and Qualification file establishment, assisting partners to directly participate in bidding on behalf of the group, Long-term customers in determining the turnover on the basis of differentiation to lock profits accompany standard quotations.